Terms and Conditions of Use – Omnyra

Last updated: 08/11/2025

1. General information

This document establishes the terms and conditions of use of the Omnyra platform, available at https://omnyra.eltand.ro (hereinafter referred to as the “Platform”).

The Platform is owned and managed by S.C. Eltand S.R.L., a Romanian legal entity, with its registered office in Romania, registered with the Trade Register, with the unique registration code 43784807 (hereinafter referred to as the “Supplier” or “Omnyra”).

By accessing or using the Platform, the user (“Client” or “User”) declares that he has read, understood and fully accepted these Terms and Conditions.

2. Service description

Omnyra is a software platform (SaaS) designed to automate email marketing campaigns, integrate artificial intelligence in campaign creation and lead management.

The Services are available through:

  • a free plan, with limited functionalities;
  • paid plans (Basic, Pro, Enterprise), based on a monthly subscription, according to the information displayed on the Platform.

Omnyra reserves the right to modify, add or remove functionalities from any plan, with prior notice to users.

3. Registration and user account

To use the services, the User must create an account, providing correct and current data.

The User is responsible for:

  • the confidentiality of the authentication data;
  • the activities carried out through the account;
  • compliance with applicable laws regarding the sending of commercial emails and the collection of data.

If Omnyra finds abusive, illegal or contrary to the purpose of the service, it reserves the right to suspend or delete the account without notice.

4. Permitted use

The User undertakes to use the Platform exclusively for legal purposes, for permitted marketing activities. It is prohibited:

  • to use the Platform to send spam, fraudulent or abusive emails;
  • to collect data without authorization;
  • to violate the intellectual property rights of others.

In case of violation of the law, Omnyra has the legal obligation to block access and, upon request of the competent authorities, to provide the relevant data of the user involved.

5. Intellectual property

The content of the Platform (including the Omnyra name, logo, source code, interface, texts, design and functionalities) is the exclusive property of S.C. Eltand S.R.L..

It is prohibited to copy, reproduce, distribute or modify without the written consent of the Provider.

The User retains the rights to his own content (e.g. emails, texts, campaigns) generated through the Platform, but grants Omnyra a limited license to process, store and transmit this content for the purpose of providing the service.

6. Payments and billing

Paid services are managed through the third-party processor Stripe.

All payments are made in euros (€), and Omnyra does not store or have access to bank card data.

The invoice is automatically issued by Stripe on behalf of S.C. Eltand S.R.L.

Access to paid features is subject to payment confirmation.

7. Refund and withdrawal policy

By subscribing to a paid plan and requesting immediate access to the Platform, the User expressly acknowledges and agrees that:

  • the digital service begins immediately upon payment confirmation;
  • the User waives the 14-day withdrawal right provided by Directive 2011/83/EU (Consumer Rights Directive) and Romanian Government Ordinance no. 34/2014;
  • no refunds will be issued for partial subscription periods or unused features.

Subscriptions renew automatically unless cancelled before the renewal date. The User may cancel future renewals at any time through the account settings, but will retain access until the end of the current billing period.

8. Account suspension and termination

Omnyra reserves the right to temporarily or permanently suspend a user's account in the following cases:

  • non-payment of the subscription on time;
  • violation of applicable laws or this document;
  • abusive use of the service, including sending spam;
  • express request of the competent authorities.

The user may terminate the account at any time, through the application settings or by written request sent to official@eltand.com.

9. Liability

Omnyra provides the service “as is” and does not guarantee uninterrupted operation or complete absence of errors.

The provider is not liable for indirect losses, damages caused by technical errors, temporary interruptions or improper use of the service by the user.

However, Omnyra will make all reasonable efforts to maintain the security, confidentiality and stability of the platform.

10. Data protection

Omnyra complies with European data protection legislation (Regulation (EU) 2016/679 – GDPR).

Personal data is collected and processed in accordance with the Privacy Policy, available on the website.

Data relating to legal entities (including their name, form and contact details) are not considered personal data according to Recital 14 of the GDPR.

11. Changes

Omnyra may change this document at any time, notifying active users by email or displaying the updated version on the site.

Continuing to use the service after changes represents tacit acceptance of the new terms.

12. Applicable law and dispute resolution

This document is governed by the laws of Romania and the European Union.

Any dispute will be resolved amicably, and in the absence of an agreement, the jurisdiction lies with the Romanian courts.

13. Contact

For any questions or requests related to these Terms and Conditions, you can contact us at: 📧 official@eltand.com